2021 October 7–December 2

Opportunity in Conflict™: Engaging Difficult Conversations

You have realized that the way you conduct yourself affects the situation around you. In a difficult situation, you trust yourself to be in the moment and see clearly what needs to be addressed. You have found a way of being honest, so that others find theirs. You know that there are many sides to a story and more than one solution to intractable problems. This is why people trust you with the tough stuff.

Participants will

  • practice skills for analyzing and transforming difficult situations;
  • develop an understanding of interest-based negotiation and how to do it;
  • gain new strategies in preparing for and navigating through difficult conversations; and
  • develop abilities in knowing what to listen for and how to respond.

Conflict Management Tips From Our Roy Group Experts

“Problems compound when, in the heat of a conflict situation, we go dark. It’s not that we go dark for any sort of vengeful reasons, either; usually it’s just that our bandwidth is low, we’re not sure what the right course of action is, we’re worried that we’ll weaken trust, or we’re afraid of making it worse.” — Anne-Marie Daniel in The High Cost Of Avoiding Conflict: Six Tips For Handling Disharmony

“Learning how to handle conflict is incredibly important for leaders. It’s important for anyone, really, unless they’re living in a cave on a mountaintop, but significantly so for leaders, as they set the tone for their team’s engagement and ability to work in harmony.” — Alice Estey in From Combat To Connection: Turning Conflict Into A Productive Force

“Most of our clients have been introduced to a coaching approach to leadership at some point in their engagement with us. They embrace the practical tools and the underlying philosophy. The question they inevitably ask is, ‘How does this approach work when emotions are high? When you have “skin in the game” and when an inevitable change of course is really, really uncomfortable?’ ” — Bradley Chisholm in Missed Opportunity: A Coaching Approach to Conflict

The Event

2021 October 7–December 2
Thursdays, 9:00-11:00am PDT/PST (sign on at 8:45am)
16 hours (8 sessions @ 2 hours per session)

Session 1 — What is the story I am telling myself?
Thursday, October 7, 9:00-11:00am PDT
Session 2 — Interest-based negotiation
Thursday, October 14, 9:00-11:00am PDT
Session 3 — Preparing for a tricky conversation
Thursday, October 21, 9:00-11:00am PDT
Session 4 — Delivering tough messages
Thursday, October 28, 9:00am-11:00am PDT
Session 5 — Learning what to listen for
Thursday, November 4, 9:00-11:00am PDT
[Thursday, November 11 — No session]

Session 6 — Non-negotiable issues
Thursday, November 18, 9:00am-11:00am PST
Session 7 — How to create the true win-win
Thursday, November 25, 9:00-11:00am PST
Session 8 — Pulling it all together
Thursday, December 2, 9:00-11:00am PST

Participants must commit to all sessions


Anne-Marie Daniel, Todd Wellman and Iain Duncan


Investment: $2795 + GST per individual per course
Early Bird Discount: $2375 + GST per individual for every registration made before midnight Friday, July 30

Last day to register:  Friday, September 18

Questions? Email or call 1.888.656.2420.

Register Now!

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Registration rates are for Open Courses only. Contact us for additional pricing to host Roy Group courses for your company or organization.