23-25 October 2019 – Victoria

Opportunity in Conflict: Engaging Difficult Conversations

You have realized that the way you conduct yourself affects the situation around you. In a difficult situation, you trust yourself to be in the moment and see clearly what needs to be addressed. You have found a way of being honest, so that others find theirs. You know that there are many sides to a story and more than one solution to intractable problems. This is why people trust you with the tough stuff.

The Event

Wednesday to Friday, 23-25 October 2019
Participant Reception & Dinner on Wednesday

Participants will:

  • Practice skills for analyzing and transforming difficult situations.
  • Develop an understanding of interest-based negotiation and how to do it.
  • Gain new strategies in preparing for and navigating through difficult conversations.
  • Develop abilities in knowing what to listen for and how to respond.


Alice Estey, Learning Lead, Conflict
Anne-Marie Daniel, Partner


Investment:  $2795.00 + GST per individual per course

Early Bird Discount: 15% off every registration made before midnight Friday, August 30
Hat Trick Discount: 15% off every 3 registrations your organization makes at one time

Travel and accommodation not included

To register, call 1.888.656.2420 or email us at register@roygroup.net

Venue & Accommodation

Special on-site accommodation at Victoria’s 5-star Oak Bay Beach Hotel and Spa. Book an extra night or two to experience the ultimate in relaxation with a visit to the Boathouse Spa and seaside mineral pools. For the best rate (valid for 3 days prior to and after the event), book by September 20th and mention “Roy Group” when you make your reservation. 1.800.668.7758 | oakbaybeachhotel.com


Roy Group awards the Opportunity in Conflict Open Badge as a digital record of course completion.